UPAYON

Refund & Return Policy

We stand behind every product. If you're not satisfied, we'll make it right.

Eligible for Return

  • ✔ Damaged or spoiled items
  • ✔ Wrong items delivered
  • ✔ Sealed packaged goods within 24 hours
  • ✔ Quality issues reported on delivery

Not Eligible

  • ❌ Opened or partially used items
  • ❌ Fresh produce after 6 hours
  • ❌ Custom-cut meat & fish
  • ❌ Sale or clearance items

Refund Process

Once your return is approved, we'll process the refund within 3–5 business days. bKash/Nagad refunds are instant; card refunds take 5–7 working days depending on your bank network.

How to Request

Call us at 013-2388-1122 within 24 hours of delivery, or drop an email with your Order ID and clear photographic evidence directly to support@upayon.com.bd.

Upayon Headquarters: Road-13, House-59, Nikunja 2, Khilkhet, Dhaka 1229, Bangladesh.